Customer Service Representative


Thank you for your interest in the Customer Service Representative certificate program. This program is offered 100% online with some courses offered in the hybrid and in-person modalities. If attending full-time, you can complete your certificate in one or two semesters with your nationally recognized certification in Customer Service and Sales from National Retailors Foundation. 


The Customer Service Representative program prepares students to provide professional and effective customer service skills essential in making a positive impression on current and future customers. Students will be proficient in: communication-skills, interpersonal-skills, basic business, and computer applications skills.

Upon completion of the Customer Service Representatives Program, students are prepared to:

  • Comprehend how to build customer relationships
  • Demonstrate how to handle customer inquiries
  • Demonstrate how to assist with customer needs
  • Comprehend how to implement service recovery


Fletcher's Customer Service Representative Certificate Program prepares students for employment as:

  • Customer Service Representative
  • Customer Support Specialist
  • Sales Clerk
  • Customer Recovery Specialist

Occupational Outlook Handbook


Kelly Ortego
Business Administration Program Coordinator
Business Instructor
(985) 448-7900

Brandy Sevin
Business Department Head
Office Systems Instructor
(985) 448-7977

Susan Guerrero
Dean of Business, Education, Arts, & Math
(985) 448-7988



Customer Service Representative Curriculum
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