non-credit Business Courses
for professional development/CONTINUING EDUCATION
LEADERSHIP Courses
Leadership
Gain the respect and admiration of others by developing your leadership skills. Even if you're not working in a leadership role, this course will teach you how to use the principles of great leaders to achieve success in your professional and personal life. 6 Weeks Access / 24 Course Hrs - $135 for Self-Guided 3-Months Access OR Instructor-Moderated 6-Weeks Access.
This series will help you develop the skills essential for effective leadership. Even if you don't yet hold a leadership position, you can begin learning the principles leaders use to achieve success and prepare yourself for the future. Learn how to have more successful relationships with difficult bosses, co-workers, friends, and even family members. Understand how to surround yourself with a great team as you learn the qualities of being a great leader and a team member. Part of being a good leader is making decisions based on the information you have, so you'll also discover the steps to make great decisions to make the most of every opportunity. Includes four (4) courses: Achieving Success with Difficulty People, Leadership, Building Teams That Work, and Skills for Making Great Decisions. This is Instructor-Moderated with 96 Course Hrs - $480.
TEAM BUILDING
Building Teams That Work
Chances are you will be part of a professional or personal team at some point. This course provides you with communication, problem-solving and leadership skills to keep your team on the right track and real-life scenarios that will help you master successful team-building and management. 6 Weeks Access / 24 Course Hrs. $135 for Self-Guided 3-Months Access OR Instructor-Moderated 6-Weeks Access.
Managing Remote Teams
Remote team management isn't new, but it has become far more common and extensive than it used to be. So, whether you have gone from managing the occasional "telecommuter" to managing a fully remote team or have been managing a remote team and would like to explore new strategies and best practices for this unique form of management—this course is for you. 6 Weeks Access / 24 Course Hrs. $135 for Self-Guided 3-Months Access OR Instructor-Moderated 6-Weeks Access.
SERVICE PROFESSIONAL SKILLS/CUSTOMER SERVICE
Customer Service Training
This course will provide you with the information needed to understand how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance your work experience. You will learn the difference between internal and external customers. You will also learn how developing and implementing a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy. 3 Months Access / 15 Course Hrs - $89.
Managing Customer Service
Learn how to correctly anticipate and meet your customers' needs. This course will help you discover some effective methods to bring out your best and do the same for the other people you work with as you serve as an ambassador for your company. $135 for Self-Guided 3-Months Access OR Instructor-Moderated 6-Weeks Access.
Sales Training Suite
In good times or tough ones, companies never stop looking for sales representatives who can help them meet their financial goals. A good salesperson can have a long, successful career in any industry across the globe. This series will provide you with the tools you need to communicate effectively with clients as you build rapport and create an environment of trust. You'll also learn effective sales techniques that will help you not only convert new customers but also turn them into long-term assets. This suite contains three (3) courses: Keys to Effective Communication, Effective Selling, and Professional Sales Skills. This is Instructor-Moderated with 72 Course Hrs - $345.
DISTRIBUTION, LOGISTICS, and Supply Chain Management
Distribution and Logistics Management
Discover how to improve distribution and logistics management activities, reduce costs, save time, increase customer satisfaction, and better meet your company's objectives. This course will show you how to achieve success through a combination of distribution and logistics strategies and tactics. 6 Weeks Access / 24 Course Hrs. $135 for Self-Guided 3-Months Access OR Instructor-Moderated 6-Weeks Access.
Supply Chain Management Fundamentals
Learn what it takes to be a successful supply chain manager. This course will prepare you for internationally recognized certification examinations by teaching you how to create demand forecasts, develop schedules, manage inventory, control production orders, and ensure customer satisfaction. 6 Weeks Access / 24 Course Hrs. $135 for Self-Guided 3-Months Access OR Instructor-Moderated 6-Weeks Access.
Supply Chain Suite
This series will provide you with the tools, tactics, and strategies you need to have a successful career in the supply chain field. You will learn purchasing fundamentals for improving your company's bottom-line profitability, distributions and logistics management for fulfilling customer demands, and supply chain management fundamentals for balancing top management's interests with those of shop floor workers. Some of the courses in this series will even prepare you to sit for nationally recognized certifications. By the end of the series, you will have built the knowledge and skills you need for success in a supply chain role. This suite contains three (3) courses: Purchasing Fundamentals, Distribution and Logistics Management, and Supply Chain Management Fundamentals. This is Instructor-Moderated with 72 Course Hrs - $365.
LOUISIANA NOTARY EXAM PREPARATORY COURSE
Interested in becoming a Notary? This course is taught in two formats. One is a 7-week course which meets two nights each week, and the other is a 13-week course meeting one night each week. Both are designed to prepare you for the Notary Public Examination. The course follows the Fundamentals of Louisiana Notarial Law and Practice study guide. Concepts covered to prepare you for the exam are The Notary at Civil Law, The System, Civil Code Concepts, and Notarial Practice.
Students must purchase Fundamentals of Louisiana Notarial Law and Practice study guide available from the Office of the LA Secretary of State for approximately $100 at http://www.sos.la.gov/NotaryAndCertifications/PrepareForTheNotaryExam.
To learn more about Notary Prep courses, please click this link: https://www.fletcher.edu/programs/business/louisiana-notary-public-classes