Customer Service Representative

The Customer Service Representative program prepares students to provide professional and effective customer service skills essential in making a positive impression on current and future customers. Students will be proficient in: communication-skills, interpersonal-skills, basic business and computer applications skills.

Upon completion of the Customer Service Representatives Program, students are prepared to:

• Build customer relationships
• Handle customer inquiries
• Assist with customer needs
• Respond to customer request
• Implement service recovery
• Rectify complaints