
Customer Service Representative
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The Customer Service Representative program prepares students to provide professional and effective customer service skills essential in making a positive impression on current and future customers. Students will be proficient in: communication-skills, interpersonal-skills, basic business and computer applications skills.
Upon completion of the Customer Service Representatives Program, students are prepared to:
- Build customer relationships
- Handle customer inquiries
- Assist with customer needs
- Respond to customer request
- Implement service recovery
- Rectify complaints