Customer Service Representative

The Customer Service Representative program prepares students to provide professional and effective customer service skills essential in making a positive impression on current and future customers. Students will be proficient in: communication-skills, interpersonal-skills, basic business and computer applications skills.

Upon completion of the Customer Service Representatives Program, students are prepared to:

  • Build customer relationships
  • Handle customer enquires
  • Assist with customer needs
  • Respond to customer request
  • Implement service recovery
  • Rectify complaints