Service Excellence
Providing assistance with a willing and compassionate understanding while taking initiative and having follow-through.
WHEN WE LIVE OUT THE VALUE OF SERVice Excellence, IT:
FEELS LIKE
Patience.
Accommodation.
Empathy.
Compassion.
Professionalism.
SOUNDS LIKE
“I want to be sure I fully understand your needs."
“It's my pleasure to serve you."
"How can I help you?"
"I am here if you need to talk."
"Let's brainstorm together so we can find the best approach."
LOOKS LIKE
Approachability.
Personalized service.
Proactiveness.
Dedication.
Having community-focus.
Do you know someone who lives out these values?