Hurricane Ida


Updated: 9.11.2021

Hurricane Ida

Emergency Resources and Volunteer Opportunities

**If you are unable to click on any of the links below, please copy the link and paste it to your browser.

If you need help
FEMA The FEMA number is 1-800-621-FEMA and claims can be filed here or by downloading the FEMA App. If you are using an Apple device you can text APPLE to 43362 or if you are using an Android device you can text ANDROID to 43362 to receive a link to download the FEMA App.
Click here to see the assistance, grants and loans that FEMA provides for those impacted by natural disaster. The last day to register for FEMA assistance is TBD for Ida.Applicants using a relay service, such as videophone, InnoCaption or CapTel, should provide your specific number assigned to that service. It is important that FEMA is able to contact you, and you should be aware phone calls from FEMA may come from an unidentified number.Here is a list of things you will need to register with FEMA:·         Address of the damaged primary dwelling where the damage occurred;·         Current mailing address;·         Current telephone number;

·         Insurance information;

·         A description of disaster-caused damage and losses;

·         Total household annual income;

·         Routing and account number for checking or savings account so FEMA can directly transfer disaster assistance funds.

Disaster Recovery Center Locator

Replacing Lost or Damaged Documents:

·         Birth and Death Certificates or call 504-593-5100/ email

·         Drivers Licenses

·         Marriage and Divorce Documents

·         Green Cards or call 800-375-5283

·         Social Security Cards or call 800-772-1213

·         Identity Theft Resource Center or call 888-400-5530

·         Medicare Cards  or call 800-772-1213

·         Military Records

·         National Archives Records or call 866-272-6272

State of Louisiana: Immediately following a disaster, please register your losses at Fill out this survey to report damage to your home or business (structures only, no vehicles). Information collected here will help parish, state, and federal authorities understand how and where locations were impacted by this disaster event. This survey is to be used only for reporting damage or loss of personal property. Completion of this survey is not an application for or guarantee of assistance, nor does it initiate a claim to your insurance provider.

Citizens in need of services should dial 211, which is a hotline operating 24/7. Governor’s Office 225-342-7015. More information on hurricane relief can be found here.

VIA LINK provides crisis counseling and information and referrals to programs that can help with needs such as food, shelter, medical care, financial assistance, mental health services, substance abuse treatment, senior services, childcare and more. Dial 211 or visit

DSNAP Food Stamps: DSNAP Benefits (Louisiana is not authorized to operate DSNAP at this time. However, pre-registration is encouraged):

If you have lost your SNAP card, call 1-888-997-1117

Customer Service Center at 1 (888) LAHELPU (1-888-524-3578).

LA Department of Insurance:


If you do have your homeowner’s policy information, call your insurance provider to check on the specifics of your coverage. Also, you can inform them that your house is uninhabitable and can request that mortgage payments get deferred (stopped) for the immediate future.

**Tip:  Take pictures of ALL damage (inside and outside) before cleaning up.

(225) 342-1258.

General Info Visit IDA Resources or text ‘IDA’ to 67283 and sign up for phone calls by going to Smart911
Shelter/Hotel Text ‘LASHELTER‘ to 898211 or visit to find shelter due to Hurricane Ida.

Doctor David Holcombe with the Region 6 Office of Public Health says the mega-shelter is being used as a critical transportation shelter for anyone with medical or special needs at this time. He says they’re expecting to see an increase in evacuees over the next few days as the state waits to see the impact of Hurricane Ida.

Evacuees can call 318-767-6200 for triage to find out if they meet the needed criteria.

Visit the Red Cross to find open shelters in your area.

511 For up-to-date travel and roadway information, visit
Through Blue Cross
BlueCare Telehealth If you need more pressing medical or behavioral health support, remember that you can use BlueCare to have online visits at
Early Drug Refills For a limited time, Blue Cross and Blue Shield of Louisiana and HMO Louisiana are offering early refills on medications for members with Express Scripts pharmacy benefits so they can get needed medications refilled early if they had to evacuate, lost their medications or have limited access to their pharmacy. More information can be found at:
Crisis Cleanup:


Need help mucking and gutting your house?  Contact Crisis Cleanup, a multi-agency homeowner assistance database. Homeowners can call 844-965-1386.
Domestic Violence Hotline The Louisiana Domestic Violence Hotline is 888-411-1333. This hotline is the federally designated statewide coalition of shelters, nonresidential programs and individuals working to end domestic violence in Louisiana. You may also call the National Domestic Violence Hotline at 800-799-7233.
Veterans Crisis Hotline Veterans, service members and their family and friends may call the Veterans Crisis line at 800-273-8255, text 838255 or visit
Louisiana Baptists Clean Up New requests for assistance for Disaster Relief related to Hurricane Ida (mud out, chainsaw, etc.) are being taken at this time. Please visit Louisiana Baptists to submit an application.
Additional Resources FEMA Flood Insurance Claims Handbook
FEMA Assistance to Individuals and Households
Louisiana Dept. of Insurance – Storm Damage Resource Center – Start a Claim – How to Document Damage
LaDOTD Self Report Storm DamageSmall Business Administration – Disaster HelpUSDA Farm Grant
Social Media Pages to Follow ·         City of Thibodaux – Municipal Government

·         Terrebonne Parish Consolidated Government

·         Terrebonne Parish Office of Homeland Security and Emergency Preparedness

·         Lafourche Parish Sheriff’s Office

·         Lafourche Parish Government



If you want to volunteer

·         Do not self-deploy in flooded areas. Conditions will be dangerous for several days, and self-deployment can impede response and recovery efforts. Once conditions are safe, response organizations will assess damage and offer volunteer opportunities.

Volunteer Louisiana Volunteer Louisiana, the state service commission for Louisiana, was established in 1993 under the Office of the Lieutenant Governor and strives to promote national service and volunteerism throughout the state. As needs are identified, volunteer opportunities will be posted at:

For medical needs volunteers, click here.

Samaritan’s Purse As volunteer opportunities re: Ida become active, they will be posted at
Red Cross If you have the time, you can make a significant impact as a Red Cross volunteer. Review our most urgently needed volunteer positions here:
Crisis Cleanup Is in need of volunteers to answer the phones due to a large call volume for Hurricane Ida



If you want to donate
Fletcher Emergency Fund

Contact Information:

Dr. Chandler LeBoeuf, Executive Director of Fletcher Foundation

Phone: (225) 324-6654


    Below are three ways how you can support Fletcher students, faculty, and staff impacted by Hurricane Ida.

  • Cash Donations: Donate to Hurricane Ida Relief Fund (
  • Amazon Wish List for Fletcher Recovery Fund:
  • Collect items for donation drive. Items requested are: Canned Food, Water, Baby Formula, Baby Wipes, Diapers, Soap and Shampoo, Toiletries, Pet Food, Non-Perishable items, and cleaning supplies.


Apply for Fletcher Emergency Fund Grant
Fletcher Emergency Fund Grant

Contact Information:

Dr. Chandler LeBoeuf, Executive Director of Fletcher Foundation

Phone: (225) 324-6654


   If you are a Fletcher student, faculty, or staff member who has      suffered from the severe impacts of Hurricane Ida, the Fletcher Emergency Fund might be able to assist you during this time. If an applicant is approved, the maximum annual award is up to $500 per applicant (as long as funds are available). The Fletcher Emergency Fund will be used to assist our Fletcher Family by offering financial assistance related to damages to property and/or basic needs such as food, water, medicine, etc.


Louisiana’s Community and Technical College System (LCTCS) has historically served Louisiana communities during times of crisis due to natural disasters by providing free training to assist in getting individuals the recovery skills needed to restore and rebuild homes damaged by storms and floods. We understand that immediate resources to train the hardest areas impacted are essential in providing families the independence and resilience needed to advance their own recovery. Brought to you by our LCTCS colleges, this page serves as a resource for do-it-yourself training videos, instructed by our technical instructors. These instructors understand the Louisiana hardships in disaster recovery and are trained and certified to deliver quality instruction. We hope these resources put the communities we serve on the path to rebuilding a brighter future!

Index | DIY Recovery Series (




Return to Learning Post Hurricane Ida – Student Information – 9/11/2021


Greetings Students,

Our team of faculty and staff are eager and excited to welcome you back to Fletcher.  While we know that the past few weeks have been challenging, we are hopeful that we will be able to move forward with a great Fall 2021 semester filled with learning and growth.

Fletcher will resume classes on Monday September 20th for VIRTUAL LEARNING ONLY. All lecture-based classes will be moved to virtual format. Please log into Canvas for further instruction on your specific class. We realize that for many of you, returning to class may be difficult due to your circumstances and lack of power and internet connectivity. As we are able to open our facilities, we will be messaging opportunities for you to utilize the campus to do your online work. We have also asked faculty to ensure that they are flexible and are working with you, as individuals, being sensitive to your current situation. We also realize that many of you will not be able to complete the semester in a timely manner, and will further work with you to complete your classes as it makes sense for you, even if this means completing after the official end date of your classes.

Please be sure to communicate directly with your faculty or instructors if you have any challenges that would prevent you from following the schedule for next week. We will work with you to ensure that you are able to have an engaging and successful semester.

Lab based classes will remain to be determined as we work to secure our facilities. Our campuses sustained some damage and they still do not have power and/or internet. We are working to remediate the facilities to ensure your safety as we return.

In addition to faculty support, we have put in place a remediation team to help carry you through with our student success coaches. The student success coaches and faculty are working in tandem to ensure your success in this challenging semester.

Academic Calendar Update:  Due to the class time that was missed for Hurricane Ida recovery, we have adjusted the academic calendar to ensure that course clock hour requirements are met.  We have added five class days (October 14 and 15, omitting Fall Break and added November 22, 23 and 24 to Thanksgiving week) The semester will end one week late on December 17th. Minimester A will also end one week late on October 19th and Minimester B will start one week late on October 25th and end one week late on December 17th.

You can view the academic calendar by clicking the link below.

We are Falcon Strong, Falcon Determined and Falcon Committed to overcome any obstacles that we may face this semester. Thank you for choosing to be a part of the Fletcher Falcon Family.


Hurricane Ida Recovery Efforts

Fletcher Student Frequently Asked Questions:


Q:  Will Fletcher reopen for the Fall semester?

A:  Yes, all originally scheduled classes will resume when safe to do so. Please keep checking your student emails and college social media pages for updates.


Q: Will financial aid be disbursed? 

A: We anticipate that financial aid will disburse and refunds will be issued to students after we resume the fall semester.


Q: If a student borrowed a student loan from a private company, where is this money?

A:  Right now, all loan disbursements have been postponed.  The lender has retained the money so that no interest is accruing. Once the College reopens, the loan will disburse.


Q: How can a student gain access to funds if they are expecting a refund from the college?

A:  All students should log in to their LoLA account, navigate to the Student Account section, and click to select a refund preference.  Students can set everything up online. Fletcher utilizes a company called BankMobile to deliver refunds to our students.  At this time, we are unable to issue paper checks for refunds therefore, it is important that students set up a refund preference so that Fletcher can wire funds to a personal bank account or a BankMobile account.


Q: How can I withdraw from classes? 

A:  While Fletcher faculty and staff will be taking all possible measures so that students can continue the semester, we understand that in some instance’s students will need to withdraw.  Students will be able to log in to LoLA and self-withdraw from classes during a certain period once the fall semester resumes.  If the student is receiving financial aid or TOPS, it is highly recommended that the student consult with the financial aid office to ensure that there are no penalties for withdrawing.


Q: Will students still have to make the September payment if signed up for the tuition payment plan? 

A:  At this time all late fees will be waived.  Students can still make payments if desired but they will not be penalized if they cannot make the September payment.  Students will need to have balances for the Fall semester paid prior to the start of the Spring semester in January.  The college will do all that is possible to accommodate students during this time.  If a student needs to suspend the September payment and was set up for automatic draft payments, please log in via LoLA and suspend the auto draft.


Q: Why have I not received a reply from my instructor or the college?

A:  Faculty and Staff are working diligently to reconnect. Our priority is to make sure everyone is safe and focuses on their families and recovery efforts. We will communicate the college re-opening plans via the college official email and social media channels once we are able to do so when it is safe for resuming operations. In the meantime, if your need is urgent, please complete the Fletcher Emergency Questionnaire and someone will reach out to you.

Fletcher Emergency Questionnaire (


Q: If I cannot attend this semester, how will my TOPS scholarship be impacted?

A:  The Louisiana Office of Student Financial Assistance is working on a plan to assist students who have been impacted by Hurricane Ida.  We anticipate that we will receive the details of the plan once the fall semester restarts.


Q: Will Fletcher provide any internet access for students to complete classwork? 

A:  More information will become available very soon so that students know how to request use.




Return to Learning Post Hurricane Ida – Faculty & Staff – 9/11/2021

Dear Faculty & Staff,

We sincerely hope you and your families continue to recover from the devastating impacts of Hurricane Ida.  Please visit our website for additional information regarding resources to support your recovery.  Below you’ll find the official Fletcher guidance associated with returning to work, teaching and learning effective Monday, September 20, 2021 for VIRTUAL LEARNING ONLY.

Return to Teaching & Learning:

ALL lecture-based classes will convert to virtual learning as of September 20th. Virtual classes can be a combination of modalities.  You are welcome to communicate with students via Canvas, ConnexEd software, or Fletcher email addresses.  The main focus of the week of September 20th virtual learning should be communicating with students and getting them to engage with you and the class. Any assignments sent to students (e.g. Canvas, Fletcher email) should accommodate students who are unable to return at this time. Please keep your due dates open ended and please be flexible to our student’s needs. The only exception is that there should not be synchronous virtual lectures the week of September 20th.  Any virtual lectures should be pre-recorded (can be recordings produced during the pandemic) and posted to Canvas, or Fletcher emails.

Show No Show reminder:  Faculty were to complete their show no show reporting by Friday, September 10, 2021. If a student was a show prior to Hurricane Ida, they are a show in your course.  If they were not a show prior to Hurricane Ida then the student should be marked No Show, unless they have been in contact with you that they intend to return.

Academic Calendar reminder:  Faculty need to work with their respective Dean to ensure your programmatic contact hours are being met this fall.  We have added five class days (October 14 and 15, omitting Fall Break and added November 22, 23 and 24 to Thanksgiving week) The semester will end one week late on December 17th. Minimester A will also end one week late on October 19th and Minimester B will start one week late on October 25th and end one week late on December 17th.

You can view the academic calendar by clicking the link below.

We understand some of you are dealing with particular hardships related to Hurricane Ida. Should you be in a position where you cannot report to duty in the capacity required by your supervisor or outlined in the schedule above on Monday, September 20, please contact your Supervisor by Monday, September 13 at 8:00 am so that appropriate procedures are followed regarding your unique circumstance.