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Customer Service

Providing assistance with a willing and compassionate understanding while taking initiative and having follow-through.

When we live out the value of Customer Service, it:


people happy to shake hands people working on a tablet go the extra mile

Feels like

Sounds like

Looks like

Making others a priority

Aiming to please




Following the “Golden Rule”

“I would be happy to help you”

“Let me help you find the answer”

“Let me show you”

“My pleasure to serve you”

Patience in trying to understand

Going above and beyond

Taking initiative

Extracting information

Following up and following through

Performing outside scope of job


Do you know someone who lives out these values?

Submit your FalconGram HERE!



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